At Problem Solver, we do everything we can to make doing business with us an easy, comfortable experience. If there should ever be a problem with your order, we will make every attempt to correct the situation. Because we are continually improving our products, we reserve the right to revise sales price, features, on-line details and materials without notice. Our illustrations / pictures are for discussion purposes only and are not part of a legal contract.

IMPORTANT!!

Please inspect all packages carefully upon receipt and note any damage on the Bill of Lading from the freight carrier. Broken straps or cut/crushed cardboard could mean missing or broken pieces. You must note any damage on the carriers paperwork or you will be responsible to file a claim with the carrier.

This is for your protection

Returns

Problem Solver understands that at times returning merchandise is unavoidable.  Returned goods must be in new, unopened or original condition and will be subject our inspection upon return.  Request for returns must be made within 25 days of the receipt of goods.

Please review our return policy before contacting us to initiate a return.  

Damage

All claims for damage must be made within 15 days from receipt of merchandise. Damaged items replaced at no cost to customer UNLESS the damage is not noted on the shippers paperwork. Items are not returned within 30 days from ship date. Items are not returned in the original packaging. Items were damaged through improper installation or use.

Shortage

All claims for shortage must be made within 15 days from receipt of merchandise. If you are short pieces, first check the packing slip and make sure you received all boxes or pallets. If not, please contact the carrier first to see if they misplaced or lost a package.

Order Cancellation Fee

The restocking fee (see below) will be applied to orders that are cancelled or refused after the product ships.

Restocking Fee

Standard restocking fee for all returned product is $20.00 or 25% of the purchase price (which ever is higher), and is subject to factory inspection to determine that the goods are in original condition.

Minimum Order Fee

Problem Solver requires a minimum order service charge on smaller orders. This service charge applies to all orders under $10.00. Exceptions: replacement file keys Service charge is $4.50 plus Shipping/Handling. (Dollar amounts subject to change without notice.)

Tracking Orders

We will supply you with tracking numbers for UPS/USPS shipments (or a PRO # and freight company phone number, if shipped by truck) once they become available to us. Due to the volume of orders we process on a daily basis, we will not be able to track shipments for you. 

Helpful Links

If there is a problem with your shipment, we will do everything we can to resolve it for you with the shipper, but tracking orders with the freight company will be the end users responsibility.

Shipping

Customers shall be responsible for all Freight Charges FOB. Problem Solver will determine which carrier should be used unless specified by the customer. Depending on the weight of the order, Problem Solver ships via UPS Ground, UPS Express, USPS Priority, and or a freight carrier. Typically, orders under 150 lbs go via UPS Ground and over 150 lbs go by freight carrier. UPS may not require a signature and can leave packages at a residence even if no one is home. Freight Carriers do require a signature and will not leave packages without someone to sign for them. Because of this, freight carriers will charge extra if they find no one available to sign and they have to make a 2nd trip back with the merchandise.

Liability

Problem Solver will not be held liable for any situation beyond our control including, but not limited to, problems from our suppliers and/or the freight companies they use. If there should ever be a problem, we will work diligently to correct it for you. However, monies paid, time lost, etc., will not be refunded, paid for, etc. unless it resulted directly from us.

Prices

Although we do our very best to keep our website up-to-date, the prices listed on this website are subject to change without notice. Also, we will not be held liable for any incorrect information or typographical errors.

Warranties

Problem Solver makes no warranty over and above the manufacturer’s warranty and will not be held responsible for any damage or injury due to the installation or use/misuse of the products we sell.

Privacy

Problem Solver is committed to protecting your privacy and keeping your data with us safe.  We provide a link to our policy at every point where personally identifiable information may be requested.

How To Contact Us

The Problem Solver staff is ready to help answer any questions or concerns that you might have.